A member of the public reported that a licensed contractor may have performed regulated work at their residence without the required permits. We opened an investigation to confirm whether unpermitted work had occurred and to determine if this was an isolated incident or a recurring compliance issue.

The investigation included interviews with both the complainant and the contractor, plus a review of the contractor’s work records from the past six months. Record review identified six separate cases where regulated work was completed without the required permits.

As a result, we issued a compliance order requiring the contractor to get the necessary permits, confirm that the work met applicable code requirements, and submit compliance declarations.